Shipping policy
SHIPPING POLICY
PROCESSING TIME
Once your order is placed, we process and prepare it for shipment within 1 to 4 business days. Processing time does not include weekends or public holidays. During periods of high demand (such as holiday seasons or promotional launches), processing may take slightly longer — if that happens, we'll notify you by email.
You will receive a shipping confirmation email with tracking information as soon as your order leaves our fulfillment center.
DELIVERY TIME
After your order ships, delivery typically takes between 8 and 30 business days, depending on your destination country. Delivery times vary due to distance, customs processing, local carrier performance, and other factors outside our control.
Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by the shipping carrier, customs authorities, incorrect address information provided by the customer, natural events, or other circumstances beyond our reasonable control.
If your order has not arrived within 30 business days of shipping, please contact us at infothecoloringpajama@gmail.com with your order number so we can look into it.
INTERNATIONAL SHIPPING, CUSTOMS, AND IMPORT DUTIES
We ship worldwide, including to the United States, the European Union, the United Kingdom, and beyond. International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges, if any, are determined by your local customs authority and are the sole responsibility of the customer. We have no control over these fees and cannot predict their amount, so we recommend checking with your local customs office if you are unsure.
Orders that are refused at customs, or returned to us due to unpaid duties or an unclaimed package, may be refunded minus original shipping costs and any return shipping fees we incur, once the returned item is received back at our facility.
SHIPPING COSTS
Shipping costs, including any free shipping offers, are calculated and displayed at checkout before you complete your purchase. Free shipping promotions, where offered, apply only for the duration stated at checkout and may be changed or withdrawn at any time without notice.
ORDER TRACKING
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive it, as carriers can take some time to scan packages into their system.
ADDRESS ACCURACY
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout. If you notice an error, contact us at infothecoloringpajama@gmail.com as soon as possible — we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.
LOST OR STOLEN PACKAGES
We are not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the carrier directly using your tracking number, and reach out to us at infothecoloringpajama@gmail.com so we can assist you where possible.
MULTIPLE ITEMS AND SPLIT SHIPMENTS
If your order contains multiple items, they may occasionally ship separately and arrive at different times. You will not be charged extra for split shipments, and each shipment will include its own tracking information.
CONTACT US
If you have any questions about your shipment, please reach out — we aim to respond within 1-2 business days.
Business name: The Coloring Pajama
Email: infothecoloringpajama@gmail.com
Registered address: Carrer Digoine 26 Bajo Exterior, 08901 L'Hospitalet de Llobregat, Barcelona, Spain
This business is based in Spain and ships internationally, including to the United States, the European Union, the United Kingdom, and other countries worldwide. All correspondence is handled in English and Spanish.